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Technical support

Basic technical support

Included in a subscription fee

Dr.Web Premium
Updating of Dr.Web virus databases +
Updating of Dr.Web software modules +
Free requests for Doctor Web support Unlimited

Extended technical support

Apart from anti-virus security and extended technical support Dr.Web AV-Desk also allows providers to get extra revenue from selling extended technical support packages.

Extended technical support is not covered by the basic subscription fee.

Package Services Price per year
Dr.Web Premium Plus
  • Higher support priority in working hours– unlimited number of requests
  • Analysis of unknown viruses (no more than 10 in one year) and release of a hot update in three hours after the virus sample has been received by the Doctor Web anti-virus laboratory – working days only
  • Obtaining the description for a virus (no more than 30 per year) in three hours after a corresponding request has been received (working days only)
400
Dr.Web Super Premium
  • Higher support priority 24x7x365 — unlimited number of requests
  • Analysis of unknown viruses (no more than 20 in one year) and release of a hot updated in three hours after the virus sample has been received by the Doctor Web anti-virus laboratory – working days only
  • High priority bug fixes
1000
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