Dr.Web AV-Desk

Service options


Dr.Web AV-Desk vs. Pseudo-SaaS Solutions

With pseudo SaaS solutions, providers lose out on opportunities to increase profits and narrow the range of prospective customers, while Dr.Web AV-Desk allows providers to deliver IT services to both home and business customers.

Dr.Web AV-Desk Services for reselling
standard licenses
The image is that of a security service provider. The highly in-demand Dr.Web Anti-Virus Service will increase customer loyalty and become a competitive advantage for the Provider. The image is that of a license reseller. The provider becomes merely another reseller from whom an anti-virus can be purchased.
Protects a Provider’s sales Offers no protection for a provider’s sales
It is impossible for several subscribers to use the same distribution of the Service client software simultaneously. This protects the sales of service suppliers and decreases incidences of piracy. Several customers can use a single serial number (if the number is made available on the Internet). The provider loses profits and becomes an involuntary accessory to software piracy.
In the Subscription Control Center, a customer can generate a license certificate to confirm to a controlling body that the anti-virus software has been obtained and is being used legally. Licenses sold by a provider are not backed by a certificate of authenticity. It will be more difficult for customers to prove that they are using the software legally.
Customers grow accustomed to receiving services from the Supplier. With flexible licensing they are likely to renew their subscriptions and get discounts for continuous use of the Service, thus protecting the provider’s revenue. In addition, if the customer decides to change their provider, they will have to reinstall the agent software in order to use it. Subscribers do not associate the anti-virus they are using with a specific provider and can get a renewal license from any other company offering licenses to the same product.
Ample useFew usage options
Dr.Web AV-Desk is a multiple opportunity business model. With Dr.Web AV-Desk a service provider can:
  1. Maintain a Dr.Web AV-Desk server and deliver the Dr.Web Anti-Virus Service directly to customers (home users and businesses).
  2. Maintain a Dr.Web AV-Desk server, create its own network of Resellers, and sublicense the Subscription Control Center to the resellers so that they can deliver the Dr.Web Anti-Virus Service to end-users.
  3. Acquire a sublicense to provide end-users with subscriptions to the Dr.Web Anti-Virus Service from a company that maintains a Dr.Web AV-Desk server (without deploying Dr.Web AV-Desk on its own).
The solution only allows automated reselling of standard licenses for home users.
A built-in billing system allows companies of any size to deploy the Service even if they do not have a billing system of their own. Companies with no billing department of their own are forced to resort to the aid of an aggregator. As a result, they lose control over subscription management, cannot launch promotional events, etc.
Increased revenue
With Dr.Web AV-Desk, a Service supplier can deliver additional services related to anti-virus security and increase its revenue even further. The solution does not allow for the delivery of additional services, nor does it provide opportunities to generate extra revenue or develop the provider’s business.
Four subscription packages meet the demands of different segments of the target group.Customers are offered licenses for only two products – an anti-virus and an Internet Security product.
A special subscription package protects Windows Server machines.No anti-virus software is available for Windows servers.
The option to provide protection for mobile devices free of charge as part of a comprehensive protection package and as a separate subscription packageProtection for mobile devices is provided solely as a separate product.
Infinite promotional opportunitiesLimited promotion
Create an unlimited number of promotional subscription packages to boost your sales. A full range of ready-made marketing tools for their implementation (HTML-pages, news texts, banners).is available Also included are tips on protecting the customer's network, and promotional materials. Doctor Web's extensive experience is also at your service. A provider cannot introduce offers of its own (commercial products). It can only sell what it has received from the vendor. Neither can it implement its own promotional policy without negotiating its implementation with the vendor in advance.
Co-brand Dr.Web’s corporate style with your corporate style in resources and materials related to the service, e.g., Subscription Control Center, e-mails sent to subscribers, reports for business customers, and marketing materials including design layout. No co-branding option.
A service supplier can issue its own branded service payment cards. No payment cards issued by the provider can be used to pay for the anti-virus.
Flexible administration of anti-virus network security policy No control over the anti-virus network
An anti-virus server is installed on the service supplier’s server and remains under its control. There is no anti-virus server. A provider cannot deploy and administer an anti-virus network.
A Linux version of Dr.Web AV-Desk server is available. There is no anti-virus server.
The anti-virus network can be safely managed from any place on the globe via the Internet. There is no anti-virus network to administer.
A Dr.Web AV-Desk server collects and stores information about the operation of anti-virus agents. A provider does not receive statistics about how the anti-virus software is operating on subscriber computers.
The service provider knows what is happening in their anti-virus network. Dr.Web AV-Desk server stores the following information: user keys, configuration of anti-virus software on protected desktops and mobile devices, scan statistics for each component of the anti-virus on each computer or mobile device on the anti-virus network. The provider does not have an anti-virus network and cannot learn whether subscriber computers are infected. Conventional anti-viruses do not deal with the concept of parasitic network processes, and there is no way to find out whether an anti-virus is installed on a user’s machine and whether it is configured properly and regularly updated.
The Service supplier can manage a security policy: e.g., create custom scan and updating schedules, disconnect machines that become sources of infection, pre-configure Dr.Web client software before it is installed on a desktop or mobile device or even later, start and stop jobs on a target station, and prohibit users from disabling updating. The provider cannot access or use configuration tools of anti-viruses installed on user machines to ensure that anti-viruses are up to date.
The Service supplier can place users into groups each with its own security policy and start or cancel jobs on all machines in a group with one command. A grouping option is not available.
Anti-virus agent and database updates are downloaded from the service supplier ’s servers. Normally home customers are not charged for the local traffic (delivery through Internet access providers). A proxy server that caches traffic (agent and update files) can significantly reduce traffic if the client is outside the provider's network. Updates are retrieved from the developer’s server. A customer is charged for the Internet traffic used to download updates.
In a multi-server anti-virus network, servers can exchange updates and statistics providing network load balancing and instant retrieval of statistics from all of its segments. Anti-virus applications installed on user machines do not comprise an anti-virus network and the provider cannot get statistical information from anti-viruses.
Client-side Dr.Web software can work in the mobile mode when, due to network maintenance, an agent cannot connect to the anti-virus server but still receives updates of virus databases. The client can receive updates only from the developer’s servers.
The service provider may grant the client access to its server group, while having the flexibility to adjust the permissions of the group administrator. This means that the customer can define their security policies as they see fit and within the permissions granted by the service provider. No similar feature exists.
If a customer has any question regarding the timing or appropriateness of actions taken by the provider, the latter can always refer to the audit log to present a complete report of all actions performed in the customer’s system. Flexible control over group administrator permissions. This means that the customer can define their security policies as they see fit and within the permissions granted by the service provider. No similar feature exists.
Monitor and fully control virus situation No monitoring and control over the virus situation
The service supplier monitors the anti-virus security of every desktop or mobile device in the network protected by the service software and can take measures if a virus outbreak occurs. The provider does not have information about the security of subscribers’ computers and cannot take countermeasures in the face of a virus outbreak.
The Service supplier can check whether virus databases are up to date on each protected PC or mobile device and force updates if virus definitions used by the software on a target machine are outdated. This way the Provider can ensure that the latest virus definitions are being used all over the network. An agent that has become a source of infection in the network can be blocked promptly to prevent a virus epidemic. The provider does not know when the anti-virus software of its subscribers was last updated and has no way of preventing virus epidemics.
Dr.Web AV-Desk features numerous tools for delivering instant virus epidemic notifications to system administrators. There is no way to send virus epidemic notifications.
Service suppliers also can deliver instant notifications on various events, including epidemics, to subscribers. Messages can be sent to a subscriber group as well as to all subscribers. If a customer is not connected to the network when the message is sent, it will be delivered to his desktop or mobile device as soon as he connects to the network. Messages can be branded using the service supplier’s corporate design. Providers have no means of notifying subscribers about epidemics and other events in a timely manner except via website and e-mail.
A Service supplier receives complete statistics regarding anti-virus security in its network. A provider does not receive information about anti-virus security in its network.
Technical support
Support can be provided to subscribers through Doctor Web’s Technical Support Tracker.
If integration with external systems is necessary, XML API/c/c++/perl/python libraries are available.
Protection is provided for the Service supplier’s machines as well as for subscribers’ computers.
The API has a limited set of features.
An anti-virus protects only the computers of subscribers.
Request a fully functional evaluation version of Dr.Web AV-Desk

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